Refund Policy

1win Indonesia ensures a fair refund process to protect users. To request a refund, follow these steps:

1. Submit your refund request within 24 hours of the transaction or within 30 days for unauthorized access cases.
2. Provide notarized identification and any supporting documents required for verification.
3. Await the review process; incomplete or missing documents may result in denial or account suspension.
4. If approved, refunds will be credited back to the original payment method, with processing times varying by method.
   

Common refund scenarios include:

• Accidental duplicate deposits
• Unauthorized transactions due to compromised accounts
• Technical errors causing payment failures

Please note that gambling stakes and lost bets are not eligible for refunds. Adhering to this policy ensures transparency and security for all 1win Indonesia users.